Refund policy

1. YOUR HOLIDAY PRICE

When you make your booking you must pay a non-refundable deposit of £200 per person for the Land Only travel arrangements. A higher deposit is payable if any supplier requires additional payment at the time of booking. The applicable deposit is listed on our website and will be confirmed at the time of booking. On occasion, full payment for a service such as your flights may also be required at the time of booking. Clients booking by telephone will be deemed to have read the booking conditions and to have signed the declaration on the booking form, although a completed booking form must be received by the Anaman Travel office and acknowledgement sent, before the booking is confirmed and the contract is made. Upon receipt of your booking, we will forward a confirmation invoice with your flight details (if flights are included in the booking) informing you of the date by which final payment must be made for your trip. This is normally 8 weeks before departure. For certain tours, full payment must be received at an earlier stage before the start of your tour. You will be advised at the time of booking when this is the case. Balances can only be paid in the same currency as your deposit. In the case of non-payment of the balance by the due date, we reserve the right to cancel your booking and cancellation charges will apply. For certain destinations (you will be advised at the time of booking if this is applicable to you), you will be asked to pay for your air tickets early to enable us to secure your flights. If you do not wish to purchase your air ticket at that time, you are free to make your own flight arrangements or to cancel your place with a full refund of any flight payments made. We cannot guarantee the exact cost of any booking with flights until payment has been received and the air tickets have been issued. When you buy a flight-based holiday, all monies you pay to the travel agent are held by him on our behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times. We advise that you book any extensions, extra services or additional accommodation at the time you make your holiday booking. If you wish to book an extension to your trip (or add any additional services to your booking), a separate non-refundable deposit of £100, or the full extension price if less than £100, is payable before the extension booking can be confirmed. If you are making your own flight arrangements, you must check that your chosen holiday has reached the minimum numbers required and is guaranteed to run – BEFORE paying for your air tickets. Check with the Anaman Travel office or check the trip status on the Anaman Travel website. We cannot be held liable, in cases where we cancel the tour you have booked, for any losses incurred relating to any flight booking, or any other related costs.

2. IF YOU CHANGE YOUR BOOKING

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or change your payment from one currency to another, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be made in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £100 and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: certain travel arrangements (eg Apex tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

3. TRANSFERRING TO ANOTHER HOLIDAY

If after our confirmation invoice has been issued, you wish to transfer to another holiday, we will do our utmost to arrange this but it may not always be possible. Any such request must be made in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £100, plus any further costs we incur in making this alteration. You should be aware that costs incurred in transferring a booking could increase the closer to the departure date they are made and you should therefore contact us as soon as possible. You cannot transfer your holiday later than 10 weeks prior to departure. Any request to transfer your booking received within 10 weeks of departure will be treated as a cancellation and subject to the charges shown in section 4 below. Note: Certain travel arrangements (e.g. Apex Tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.

4. IF YOU CANCEL YOUR HOLIDAY

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be received at our offices. Cancellation charges as shown below will be applicable.

CANCELLATION CHARGES:

• More than 56 days before departure: Deposit plus any air ticket cancellation charges

• 56-30 days before departure: 50% of total trip cost plus any air ticket cancellation charges

• Less than 30 days before departure: 100% of total trip cost including air ticket cancellation

It is strongly recommended that full insurance is taken out, which includes cover, under certain circumstances, against the loss of deposit or cancellation charges. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.